Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging unsealed You’ll also need the receipt or proof of purchase. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. Please also note that the shipping rates for many items we sell are location based. Depending on the shipping provider, shipping date would be provided when contacting us through our phone numbers provided in the Contact us section. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the product options you chose.
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And May incur extra Costs other than the standard shipping fee.We can ship to all over Lebanon, Through our delivery drivers for Beirut district, and by Libanpost for outside Beirut district orders. If you are ordering after the cutoff time or on a weekend or public holiday, the option will be called “Evening Express Delivery”. If you are ordering on a business day and before the cutoff time, the option will be called “Same Day Delivery”. Same Day Delivery orders are delivered between 4pm and 7pm in the evening on the same day your order is dispatched. Same Day Delivery is available to Nairobi & its suburbs. Larger products take an additional 1–2 days to be delivered. Our Overnight Delivery cut-off is usually 4:30pm Monday to Friday, however, this is updated daily and the expected shipping date will be shown for you on the product page. Most In stock products are delivered overnight anywhere in Kenya – provided the order is placed before the advertised cut-off time. If your order is being shipped with Mainfreight, this will be indicated in your fulfilment email along with a tracking number. For very large orders, we may be forced to use Mainfreight as these orders lie outside of what Courier Rider services can handle. Delivery times vary depending on a product's stock status and the intended delivery address. Orders placed between 7 Am and 5 Pm will be delivered the same day otherwise they will be delivered the following day. We use Courier for these orders, which allows fast and reliable delivery to destinations across their comprehensive domestic network. Same Day Delivery / For Customers in Nairobi Metropolitan Area The remainder of this article discusses delivery times in more general terms.
To ensure that we can reconcile your payment quickly please make sure you follow the instructions carefully and include a reference with your payment.Īccurate delivery estimates are displayed on the product page and in the Checkout before you confirm your order.ĭelivery estimates take into consideration both the delivery address and the types of products being ordered. all products are eligible for payment via Pesalink. You can deposit payment for your order directly into our Stanbic bank account via Pesalink. To ensure that we can reconcile your payment quickly please make sure you follow the instructions carefully and include a reference with your payment. We check our bank account for new payments every day but depending on your bank it can take 1–2 business days for your payment to appear. You can deposit payment for your order directly into our Stanbic bank account. This is applicable for all orders, both in Nairobi & upcountry besides large orders over Ksh 250,000/- Bank Deposit /EFT “Enter Amount : ( Total shown on Invoice).Select “Enter Business no.“, Enter Rondamo technologies Lipa na M-PESA PayBill Number 964586 and press “OK”.Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipa na M-PESA“.This is applicable for Pay on Delivery orders within Nairobi Metropolitan area.
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